Office Policies

Cancellation Policy

Your appointment time is reserved just for you. If you’re unable to keep an appointment, please notify us at least 48 hours in advance. This allows us to offer the time to another patient in need of care.

• Cancellations made with less than 48 hours’ notice may be subject to a $50 fee.

• We understand emergencies happen and appreciate your cooperation.

Financial Policy & Insurance

Payment

• Payment is due at the time services are provided.

• We accept cash, checks, debit cards, and most major credit cards.

• Once a treatment plan is created, we’ll provide you with a detailed cost estimate.

Insurance

If we have your insurance information on file, we’ll gladly file your claim for you. Please note:

• We collect the estimated portion not covered by insurance at the time of service.

• Insurance companies are required by law to pay claims within 30 days.

• Any remaining balance is your responsibility if insurance has not paid within 30 days.

• Balances unpaid after 60 days may accrue a 1.5% monthly re-billing fee.

• Refunds will be issued if your insurance later pays us.

We file insurance as a courtesy to our patients. Because we are not contracted with your insurance company, we cannot guarantee coverage or payment amounts.

Understanding Dental Insurance

Fact #1: Insurance doesn’t cover 100%
Most plans cover 50–80% of the average fee, depending on your employer’s plan and premium.

Fact #2: Benefits are set by the insurance company, not your dentist
Insurance companies use outdated or arbitrary “UCR” (Usual, Customary, and Reasonable) fee schedules. This can make it seem like your dentist’s fees are too high, when in reality the insurance company may simply underpay.

Fact #3: Deductibles & co-pays apply
For example:

• Treatment fee: $150

• Deductible: $50 (paid by you)

• Remaining: $100

• Insurance covers 80% → $80 paid by insurance

• Your responsibility: $70

Keeping Your Information Up to Date

To avoid delays or denied claims, please let us know right away if you have any changes in:

• Insurance company or policy name

• Insurance address

• Employer or employment status